Everyone should have a way to contact loved ones, get up to the minute news and importantly a way to contact the authorities should the need arise. Email, Social Media, SMS, Mobile services all can be part of the integral part of that plan. How effective that plan is depends on the combined application of each platform and how you use it in the midst of a crisis. It is important to note that these platforms can be overwhelmed in times of a national crisis. So what should you do?
THINK OF OTHERS…Every tragedy has a scale, if you or your family are involved, or loved one, or are a first-responder use the most expedient method to communicate. That makes the rest of us “all others.” When and if you must communicate, appropriate use of any of these communication tools it is important to remember:
Twitter: Is a good way to share breaking news but a lot of the time stories have yet to be confirmed. So be aware and confirm and re-confirm the stories you share.
Facebook: Is a quick and easy way to let your loved ones know that you are ok. And that may be all that’s needed. The rest of us will feel better and wait for more.
Email: Email is a great resource for disseminating important documents and information such as maps to hospitals, where to give blood, or law enforcement contact information. Email is a fast way to finally share your story. The rest of us can take heart and remember simple …ETIQUETTE RULES… when the news is coming at us so fast:
- Your first responsibility is to help those directly affected by the crisis.
- Social media sources are not always reliable therefore you must double check your facts.
- Be respectful to those in crisis, the media and the rest of the community.
- Be cooperative with law enforcement. Information should be shared in regular intervals.
- Don’t be afraid to say that you don’t know. Or to say nothing until you do.
One of the best things to remember during a time of crisis is to remain calm and let the authorities do their jobs. Anyway, let us know in the comments below what sort of communication plans and what etiquette rules you have in place, if any.
Once again, our thoughts go out to the city of Boston.