Wishing you New Year blossoming with beautiful moments of joy, happiness and fulfillment!
Over the holidays, our merry M2W elves completed a new set of email client configuration guides. Produced in PDF and (this is exciting!) streaming video tutorial formats, each one provides step-by-step instructions about how to set up and use desktop or wireless email software with our service. Check'em out from within your email account on the Options > POP3/IMAP4 & SMTP Setup Information page.
If you're an email admin, be sure to let your users know about the new non-branded documentation.
If you're a reseller, you'll be glad to know the PDFs can be rebranded by editing them with a PDF editor like Adobe's Acrobat PDF Writer software. It's easy to add your logo, email address, etc.
Here's the list of Desktop client guides:
Wireless clients include:
Outlook (Windows Mobile)
We're working on more video tutorials right now, so check back in a couple of weeks. Meanwhile, enjoy!
Did any of you get a chance to view the Webcast on "Technology for a Collaborative World?" I thought the presentation by Cisco's Chief Development Officer Charles Giancarlo hit on some key points about how the Internet is really becoming The Network and how that is changing the way we collaborate. The network as a platform will allow users to break all the global barriers and allow them to communicate and collaborate in the most effective and efficent ways.
Marthin De Beer's comments about collaboration and how businesses are moving toward inter-company and cross-company collaboration platforms was right on the money. Mail2World as a Software as a Service (SaaS) provider specializing in email and collaborations has many customers who come to us for this exact reason. Our Web 2.0 technologies, APIs and securities allow us to integrate our services into the heart of our customers' operations, allowing them to achieve maximum effectiveness, lower total cost of ownership and added value for their company and users.
I also like what Jayshree Ullal had to say. Her comments about Web 2.0 creating a universal language allowing applications and infrastructures to speak to one another is exactly what I've planned for. This is all part of the Data Center 3.0 strategies and how the applications will speak to the infrastructure and how the infrastructure will respond. Cisco's push to reduce latency from milliseconds to nanoseconds, enhancing communication between infrastructure and application and blend what they've learned in all product lines to strengthen each product line is giving all Cisco end-users superior benefits.
To summarize, what I see is that bandwidth and infrastructure performance is increasing rapidly. We are no longer deploying dumb topology infrastructures, but instead, deploying intelligent, role-based, virtual infrastructures that will lead us to global, borderless communication and collaboration solutions where Software as a Service business models will lead the way.
I hope you had a chance to view some of the Webcasts from the
Let's jump right into Data Center 3.0 and what it is all about. Data Center 3.0 is the next step in the evolution--and more so the revolution--of data centers. In Data Center 3.0, we break down the silo barriers and blur the lines of where the network begins, where servers end, and where storage starts. Data Center 3.0 blends network storage, server virtualization, network infrastructure and application awareness into one extremely powerful platform to maximize investment and utilization never before achievable.
Data Center 3.0 will allow Software as a Service providers like Mail2World to reduce Total Cost of Ownership (TCO) in a whole new aspect. We will be able to leverage this powerful platform to achieve better levels of infrastructure utilization and lower power consumption to help with green initiatives, yet still provide industry-leading performance and rich user experiences.
Mail2World's strategies for architecting our infrastructure are exactly in line with Cisco's Data Center 3.0. We have architected our infrastructure for tomorrow's needs, allowing us to be agile in an ever-changing market and be able to take advantage of every opportunity. This means we will always be in a position to be a value added service to our customers and end users.
I was invited to be a guest speaker at Cisco's C-Scape 2007 event last week. As a perk, I got to also attend the two-day conference. I had a blast, and our breakout session about M2W's new network went very well. This is what Mark Weiner, Director of Product Marketing for Data Center Solutions sent me after my presentation:
Your input as panelist on our widely attended ANS afternoon presentation was exactly what the analysts and press come to hear--we really appreciate it and well done. The fact that attendees stayed 10 min past session end time, and then remained for 1:1 questions tells you the content hit the spot!
I can't wait to tell you all about it! I'll be breaking up my discussion into a four-part miniseries.
For those of you who don't know what C-Scape is, this is Cisco's annual analyst event. They invite top industry and financial analysts to San Jose, where Cisco execs, industry leaders and analysts discuss and debate high-technology topics for a couple of days. This year, they focused on:
Day one consisted of a keynote opening by Cisco's CEO John Chambers, where he discussed how telepresence, collaboration and video are changing the entire industry, with video being the main driving factor. There was also a panel discussion by top CIOs Louie Ehrlich, VP & CIO of Serivices and Strategies for Chevron; Rebecca Jacoby, VP & CIO for Cisco; Randall Spratt, VP and CIO for McKesson. Moderator was Network World's CEO John Gallant.
One of the most interesting comments for me was when Rebecca Jacoby mention in "Future State of CIO," how even Cisco is adopting a Software as a Service (SaaS) business model. This is a huge statement because it goes to show how even a big powerhouse like Cisco sees the value-add of Software as a Service. To me, this validates Mail2World's efforts as a SaaS provider.
Stay tuned for discussions about Data Center 3.0, Collaboration and Application Network Services, where I presented and discussed M2W's Cisco ACE deployment with top industry analysts. Meanwhile, here are links to more info about C-Scape 2007...
Get more information about the event at Cisco C-Scape 2007 Home Page.
View blogs and photos in the Cisco News Room.
Check out the Cisco C-Scape 2007 General Session Webcasts.
My name is Julian Tang. I am the senior network manager here at Mail2World. I'll be blogging to you about our infrastructure technologies, vendors, what's coming in the near future, and the experiences I have along this journey.
You probably already know that M2W completed a major network and system upgrade, in addition to moving to a new state-of-the-art datacenter over the summer. In this upgrade, we designed and implemented a pure Cisco solution utilizing several Next Generation Networking (NGN) technologies, such as their Load Balancer, called the Application Control Engine (ACE), and the Firewall Service Module (FWSM). In addition to the network upgrade, we moved to a state-of-the-art datacenter hosted by SAVVIS in Southern California. One of the great aspects of SAVVIS is that they have datacenters all over the world, so it makes for easy expansion.
In addition to Cisco and SAVVIS, we are also utilizing two other vendors: Time Warner Telecom in our bandwidth blend and Data Systems Worldwide for technology consultation and implementation. We specifically chose Time Warner to provide additional bandwidth at SAVVIS and to connect both datacenters together during our migration. I have to say, the 100Mb layer 2 connection between datacenters was flawless. It was like being right there on the LAN, even though the datacenters were 50 miles apart. We even had one customer with all their traffic coming into the new datacenter, but all their files were accessed over the 100Mb link. They couldn't even tell the difference.
Data Systems Worldwide helped us design and implement the new Cisco infrastructure. Their multiple CCIE engineers were a blast to work with. Thanks, Sean, Roman, Mustafa! Working together they were able to help me understand the full capabilities of our new infrastructure and how they will benefit our customers--that means you! In addition to the engineers, my sales rep Gregg did a fantastic job helping me navigate the Cisco process and making sure we stayed on schedule.
You might be wondering why we moved to a state-of-the-art SAVVIS datacenter, upgraded to a pure Cisco infrastructure, and developed new strategic relationships with companies like Data Systems Worldwide. We did so because of our customers. We know how important email is to everyone and what you expect from us. We do a lot of monitoring, trending and forecasting. With the needs and requirements that we're developing for 2008 and what is being forecasted, we had to make a proactive decision to ensure we can continue to giving you the best possible services. I definitely feel that after putting this new environment through the paces, we have a solid foundation on which we can build. Now, if we can just get those new customers to ink their contracts, they can experience the fastest system email around!!!
In my future posts. I'll be diving deep into why we designed our network the way we did, how we selected the vendors we utilized, and explaining some of the challenges we conquered. Here’s a brief preview of my next post...
The Cisco Application Control Engine (aka ACE load balancer): The ACE can handle up to 16Gbps of traffic, 4.4 million concurrent connections, SSL acceleration, and deep layer 7 capabilities--just to name a few things. I’m going to take you deep into why we choose this product against all others.
Hi, I'm Miguel, and I'm customer support manager here at Mail2World. I'll be posting lots of email ideas and tips so you and your users can get the most out of our service.
So, imagine one of your company's salespeople has the only contact information for an important new customer in his email Contacts list. Then imagine your CEO urgently wants to speak with that customer, but the salesperson is on a plane somewhere and can't be reached. Could be a nasty situation, but thanks to a new feature in the Contacts management system, valuable information is no longer trapped in individual users' Contacts.
Contact information can now be shared with colleagues or published for global sharing. Users can also send contact info as an Online Business Card, vCard or RSS feed. There's even a slick new way to keep contact info updated. Best of all, the CEO has that customer's phone number right at his fingertips!
Here are a few tips about sharing contact information:
1. Company Directory is a convenient place to store and share contacts for co-workers and others in your place of employment. To add a new contact to the Company Directory, click Add Contact in the left nav bar, fill in the information, then click Create and Close.
2. Send Full Contact Information to share it with others by first clicking on a contact's name in the Contacts list. When you see the contact's detail info, roll your cursor over the Send Full Contact button to view the sending options, then select the format you prefer.
3. Request Updated Contact Information directly from Contacts via email to keep your shared contact list fresh. The recipient of your request can easily add your information to his or her own address book with a single click, then respond with their contact details. Any updated info the recipient provides is inserted back into your address book automatically.
Start by clicking the name of the contact whose information you want to update. Then just hit the Request Update... button above the contact's name. The request will be delivered to the contact, and a pending notice will display at the top of the contact's profile.
That's it for now. Watch for my next post about all the cool mashups in Contacts.
Along with the release of our new Contacts management system, the Contacts 2.0 User Manual is now available in two formats:
The Manual is packed with helpful information that will guide you through the many new features and functions of Contacts 2.0.
From the email interface, your users can locate both Manuals in the Help section of Contacts:
Coming Soon! An HTML version of the Contacts 2.0 User Manual will be announced soon as part of our new online help system.
NOTE: Mail2World was invited to write this report for publication on the industry Web site Technology Reports.
The Fourth Dot: Rich Internet Applications
Business Impact of RIA Messaging and Collaboration
Messaging Technology Life Cycle
Next-generation messaging and collaboration RIAs offer a new, lower performance, but less expensive technology than incumbent systems. Some messaging and collaboration RIAs started their life cycles as Web-based email platforms that gained a foothold in the low end of the market, successively moving up-market through performance improvements, such as integrating RIA features and functionality.
Mail2World is a world-class email hosting provider. We offer business email, mobile email, reseller email hosting, and private-label email services. With the richest feature set in the industry, Mail2World's customer base includes hundreds of reputable brands and prominent organizations from around the world, including publicity-traded corporations, telecom carriers, mobile operators, and some of the most-recognized universities and online social portals. Solutions include business email, mobile email, reseller email hosting, email security, email encryption and FailSafe Protection.
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